Frequently Asked Questions
Everything you need to know about your Bigelow Tea order and our products.
How should I store my Bigelow tea to maintain freshness?
To preserve the delicate flavors and aromas, we recommend storing your tea in a cool, dry place away from strong odors, direct sunlight, and moisture. Our foil-wrapped tea bags are designed to lock in freshness until you are ready to brew.
What is your shipping policy for domestic orders?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days. Shipping costs are calculated at checkout based on the weight of your order and your delivery location.
Are Bigelow tea bags compostable?
Yes, our standard tea bags are made from plant-based fibers and are compostable. We are committed to sustainability and ensuring our packaging has a minimal environmental impact.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on opened tea boxes. However, if your order arrived damaged or you received the incorrect item, please contact our customer service team within 30 days for a replacement or refund.
Does Bigelow Tea offer gluten-free or Kosher options?
The vast majority of Bigelow teas are gluten-free and certified Kosher. Please check the specific product packaging or the 'Nutritional Info' section on our product pages for individual certifications.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery's progress.